Refund policy
Return & Refund Policy
At Covelle Signature, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return according to the conditions below.
Return Window
Customers may request a return within 14 days after receiving their order.
For customers in the United Kingdom and other regions where statutory cancellation rights apply, you have the right to cancel your online order within 14 days after receiving the goods, without giving a reason.
After notifying us of your return request, you must send the item back within 14 days.
Eligibility for Returns
To be eligible for a return, the item must be:
Unused and unworn
In the same condition as received
Free from stains, marks, odors, or signs of use
Returned with all original packaging, tags, dust bags, accessories, and protective materials
Accompanied by proof of purchase or order confirmation
Items that do not meet these conditions may be refused or may be subject to a partial refund if legally permitted.
Non-Returnable Items
The following items may not be eligible for return unless defective or required by applicable law:
Items marked as final sale
Gift cards
Personalized or customized products
Items damaged due to misuse, improper care, or normal wear and tear
How to Request a Return
To request a return, please contact us at support@covellesignature.com with:
Your full name
Order number
Email used at checkout
Reason for return
Photos or videos, if the item is defective or damaged
Our team will review your request and provide return instructions.
Please do not send any item back without contacting us first.
Return Shipping Costs
Unless the item is defective, damaged, incorrect, or required by applicable law, the customer is responsible for return shipping costs.
For defective, damaged, or incorrect items, we may provide a prepaid return label or reimburse reasonable return shipping costs, depending on the case.
Original shipping fees may not be refundable unless required by applicable law.
Refunds
Once we receive and inspect the returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
For customers in the United Kingdom, eligible refunds will be processed within 14 days after we receive the returned item or proof that the item has been sent back, as required by applicable consumer law.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@covellesignature.com with photos or videos showing the issue.
If the issue is confirmed, we may offer a replacement, store credit, or refund, depending on the situation and product availability.
Exchanges
We do not guarantee direct exchanges due to limited stock availability.
If you want a different item, we recommend returning the original item, if eligible, and placing a new order.
Chargebacks and Disputes
If you have an issue with your order, please contact us first at support@covellesignature.com. We are committed to resolving concerns fairly and efficiently.
Contact
Covelle Signature
Email: support@covellesignature.com
Website: https://covellesignature.com